Seasonal summer role as Night Auditor at Gran Hotel Delfín, a legendary 4-star hotel in Benidorm – a cornerstone of Spanish tourism since its opening in 1963 as one of the city’s first luxury properties (originally 5-star, later downgraded).
Located on the Poniente Beachfront in a prime, historic spot, the hotel symbolized Benidorm’s tourism boom during the 1960s–1980s.
Conducted end-of-day financial audits and cash balancing, adjusted reservations and room allocations via PMS, processed payments, managed late check-ins/outs, compiled nightly occupancy, revenue, guest, and performance reports for the director, delivered operational summaries to management, handled front desk duties overnight, enforced hotel policies and brand standards, reviewed/validated transactions, audited room charges/billing accuracy, oversaw night-time security and safety procedures, and independently resolved guest concerns or emergencies in a high-season, 60+ year-old establishment central to Benidorm’s vibrant tourism scene.
Role key points
- Night Audit & Financial Reconciliation – Performed end-of-day cash balancing, transaction validation, and billing audits for accuracy and compliance.
- PMS Management & Reservations Handling – Adjusted bookings, room allocations, and guest data in property management systems during overnight shifts.
- Payment Processing & Guest Transactions – Processed payments, handled late check-ins/outs, and ensured secure financial operations.
- Reporting & Data Compilation – Prepared nightly occupancy, revenue, performance, and operational reports for hotel management review.
- Front Office & Emergency Resolution – Managed independent overnight front desk duties, security oversight, and guest issue resolution in a 4* seasonal environment.